TERMS OF SERVICE

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Terms of Service

1. Overview

This website is operated by Tourbillon Timepieces.

Throughout the site, the terms “we”, “us” and “our” refer to Tourbillon Timepieces.

Tourbillon Timepieces offers this website, including all information, tools, products and services available from this site, to you conditioned upon your acceptance of these Terms of Service and all applicable policies referenced herein.

By visiting our site and/or purchasing something from us, you agree to these Terms of Service.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived or restricted.

2. Online Store Terms

By using this website, you confirm that you have the legal capacity required to enter into a purchase agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or otherwise interfere with the operation or security of the website.

3. Products

We specialize in mechanical watches, including tourbillon watches and other specialist timepieces.

We make reasonable efforts to display product descriptions, specifications, photographs and information accurately.

Because watches may be manufactured in small quantities and product specifications can be updated by manufacturers, minor differences may occur.

If a material specification is important to your purchase decision, please contact us before ordering.

4. Authenticity and Product Source

Products sold by Tourbillon Timepieces are supplied through manufacturers, authorized distributors, or other authorized supply arrangements.

Unless otherwise clearly stated, watches are sold as new products.

5. Availability

Product availability may vary.

Some watches are held by manufacturers, authorized distributors, retail locations, or fulfillment partners rather than physically stored by Tourbillon Timepieces.

An order being accepted through the website does not necessarily mean that the product is physically present at our own location.

If a product unexpectedly becomes unavailable after an order is placed, we will contact the customer and offer an appropriate solution, including a refund where required.

6. Prices

Prices are displayed in the currency selected or otherwise presented by the website.

For customers located in Norway, displayed prices include 25% Norwegian VAT where applicable.

For customers outside Norway, displayed prices do not include Norwegian VAT.

Pricing may vary between markets due to applicable taxes, currency settings, or market-specific pricing.

We reserve the right to correct obvious pricing errors.

If an obvious pricing error affects an order, we will contact the customer before proceeding.

7. Taxes, Import VAT and Customs Duties

For customers located in Norway, applicable Norwegian VAT is included in the displayed purchase price.

For customers outside Norway, local import VAT, customs duties, customs clearance fees, brokerage fees, or similar destination-country charges may apply.

Unless expressly stated otherwise at checkout, such charges are not included in the purchase price and are the responsibility of the recipient.

These charges are imposed by authorities or service providers in the destination country and are outside our control.

Customers are responsible for complying with applicable import requirements in their destination country.

Further information is available in our Shipping Policy.

8. Payment

Payment must be made using one of the payment methods offered at checkout.

Available payment methods may vary depending on the customer's location, order value, currency, and payment provider.

Orders may be subject to payment verification, fraud prevention checks, or other reasonable security measures.

9. Order Acceptance

After placing an order, you may receive an automated order confirmation.

This confirms that we have received your order but does not necessarily constitute final confirmation that the watch is available for dispatch.

Where necessary, we may confirm availability with the manufacturer or authorized supplier before dispatch.

A binding purchase agreement is subject to applicable consumer law and the circumstances of the transaction.

10. Shipping

We provide free worldwide standard shipping to destinations we are able to serve.

Shipping method, carrier, dispatch location and delivery time may vary depending on the product and destination.

Some orders may be shipped directly by the manufacturer, authorized distributor, or another fulfillment partner.

Further information is available in our Shipping Policy.

11. Delivery

Customers are responsible for providing accurate and complete delivery information.

Estimated delivery dates are estimates unless expressly agreed otherwise.

We are not responsible for delays caused by customs authorities, carriers, import procedures, force majeure events, or other circumstances outside our reasonable control, except where applicable law provides otherwise.

12. Risk During Transportation

Responsibility for loss or damage during transportation will be determined in accordance with applicable law.

Customers should contact us promptly if a shipment appears damaged, is lost, or has not arrived within a reasonable period.

13. Right of Withdrawal and Returns

Customers may have a statutory right of withdrawal depending on their location and applicable consumer law.

Customers in Norway and certain European jurisdictions generally have statutory rights in connection with distance purchases.

Further information, including return instructions, is provided in our Returns & Refund Policy.

Our Withdrawal Form is available at:

https://tourbillontimepieces.com/pages/withdrawal-form

14. Condition of Returned Products

Where a statutory right of withdrawal applies, the customer may inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning.

The customer may be responsible for any reduction in value caused by handling beyond what is necessary for such inspection.

Further information is provided in our Returns & Refund Policy.

15. Defective or Non-Conforming Products

Nothing in these Terms limits mandatory rights relating to defective, damaged, or non-conforming goods.

If you believe a product is defective or materially different from what was ordered, please contact us.

16. Manufacturer Warranty

Where applicable, watches are supplied with the relevant manufacturer warranty.

Warranty conditions, duration and procedures may vary between manufacturers and models.

Please contact us if warranty assistance is required.

17. Intellectual Property

All content on this website, including text, graphics, logos, photographs, layouts and other materials, is protected by applicable intellectual property laws unless otherwise stated.

Manufacturer names, product names, trademarks and logos remain the property of their respective owners.

You may not reproduce, distribute or commercially exploit website content without appropriate authorization.

18. Third-Party Services

Certain services used on this website may be provided by third parties, including payment providers, shipping carriers, manufacturers, analytics services and ecommerce technology providers.

Your use of such services may also be subject to the third party's applicable terms and privacy policies.

19. Accuracy of Information

We make reasonable efforts to ensure that information on the website is accurate and current.

However, typographical errors, inaccuracies or omissions may occasionally occur.

We reserve the right to correct such errors where permitted by law.

20. Prohibited Uses

You may not use the website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software
• To collect personal information unlawfully
• To interfere with website security or functionality
• To engage in fraudulent activity

21. Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The terms applicable to an order are generally those in effect when the order was placed, subject to mandatory law.

Changes will be published on this website.

23. Governing Law and Mandatory Consumer Rights

These Terms are governed by applicable Norwegian law, subject to any mandatory consumer protections that apply to customers in their country of residence.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded by agreement.

24. Contact Information

Questions about these Terms of Service may be sent to:

Tourbillon Timepieces
Email: post@tourbillontimepieces.com