Shipping policy

Shipping Policy

At Tourbillon Timepieces, we aim to provide secure and reliable delivery for every order. Our watches are shipped using trusted international carriers, such as DHL or equivalent tracked delivery services, depending on the product, destination and fulfilment location.

Shipping Costs

Shipping costs, where applicable, are shown at checkout. For orders requiring a special shipping arrangement, the shipping cost will be confirmed with you before dispatch.

We do not advertise universal free worldwide shipping, as shipping requirements can vary depending on the watch, destination and fulfilment method.

Order Processing and Availability

Some watches are available for immediate or short-term dispatch, while others may be sourced, prepared or shipped directly from the manufacturer.

If an item has a significant production or delivery lead time, or if there is an unexpected availability issue, we will contact you as soon as possible before proceeding with fulfilment.

Production and preparation times may vary for limited editions, made-to-order watches, special orders and models that are not currently held in stock.

International Delivery

Tourbillon Timepieces serves customers internationally. Shipping availability may vary depending on the destination, product and applicable transport or import restrictions.

If we are unable to ship an order to your destination, we will contact you as soon as possible and arrange an appropriate solution.

We do not maintain a fixed list of excluded countries, as international shipping restrictions and carrier availability can change over time.

Tracking and Insurance

Watch shipments are sent using tracked delivery services and are insured where appropriate for the value and nature of the shipment.

Tracking information will normally be provided once the shipment has been dispatched.

For higher-value shipments, a signature may be required upon delivery.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or agreed with Tourbillon Timepieces in writing, any such charges imposed by local authorities are the responsibility of the recipient.

Customs processing may also affect delivery times and is outside the direct control of Tourbillon Timepieces and the shipping carrier.

Direct Manufacturer Fulfilment

Certain watches may be shipped directly from the manufacturer or one of our authorised supply partners.

The shipping origin can therefore vary between products. This does not affect your relationship with Tourbillon Timepieces as the retailer and your point of contact for the order.

If direct fulfilment results in a significant difference in expected delivery time, we will inform you.

Regulated Materials and Documentation

Certain watches or straps may contain materials that require additional export, import or customs documentation.

Where applicable, additional processing time may be required before the item can be legally shipped to the destination country.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions or other circumstances outside our reasonable control.

If you experience an unusual delay, please contact us and we will assist with tracking the shipment and communicating with the carrier.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact Tourbillon Timepieces as soon as possible.

For visible shipping damage, we recommend keeping all packaging and taking photographs of the package and product. This can help us resolve the matter with the carrier as efficiently as possible.

Please do not assume that you must handle a carrier claim on your own. Contact us first so we can assist with the appropriate next steps.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, it may not be possible to change the delivery address.

Questions About Shipping

If you have questions about shipping availability, delivery times or special requirements for a particular watch or destination, please contact us before placing your order.

Tourbillon Timepieces
E-COM DA
Jonas Lies vei 1
5053 Bergen
Norway

Email: post@tourbillontimepieces.com

Questions & Answers

Find answers to common questions regarding shipping, warranty, authenticity, and ownership. If you require further assistance, we are always happy to help.

Do you ship internationally?

Yes. We offer worldwide shipping through trusted international carriers. Shipping is included on most orders, and all shipments are fully insured and trackable from dispatch to delivery.

How long will it take to get my orders?

Delivery times vary depending on the model and availability. In-stock watches are typically dispatched within a few business days, while special-order or limited-edition pieces may require additional lead time. Please contact us for the most accurate delivery estimate.

Are customs duties and taxes included?

International customers may be responsible for import duties, taxes, and customs fees depending on their country's regulations. These charges are determined by local authorities and are not controlled by Tourbillon Timepieces.

Do watches with alligator straps require special import permits?

Some watches fitted with genuine alligator straps are subject to CITES (Convention on International Trade in Endangered Species) regulations. Depending on the destination country, additional import permits or documentation may be required before the watch can be imported.

Failure to comply with local CITES requirements may result in customs delays, additional charges, or the shipment being held by customs authorities. It is the customer's responsibility to verify and comply with all local import regulations.

Many of our watches can be supplied with an alternative non-alligator strap, which often simplifies the import process significantly. If you would prefer an alternative strap, please contact us before placing your order so that we can confirm availability and discuss suitable options.

What warranty is included?

All watches are covered by the manufacturer's warranty. Warranty periods vary by brand and model, and full details are included with each timepiece.

Are your watches authentic?

Absolutely. Tourbillon Timepieces is an authorized retailer for the brands we represent. Every watch is supplied directly from the manufacturer or authorized distribution channels and is delivered with all original documentation and warranty coverage.

Can you help me choose the right watch?

Of course. Whether you are purchasing your first luxury watch or expanding an existing collection, we are happy to provide personal guidance and recommendations based on your preferences and budget.

What is a tourbillon?

A tourbillon is one of the most celebrated complications in watchmaking. Originally developed to improve timekeeping accuracy, it has become a symbol of exceptional mechanical craftsmanship and haute horology.

Can I request additional photos or videos?

Yes. We are happy to provide additional photographs, videos, or information upon request. Simply contact us through the enquiry form on the product page.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Shipping included

Fully insured worldwide delivery with trusted international couriers.

Personal assistance

Dedicated support before and after your purchase.

Curated timepieces

Each watch is selected for its craftsmanship and character.

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