Shipping policy

SHIPPING POLICY

Shipping Policy

At Tourbillon Timepieces, we provide free worldwide standard shipping on all watch orders.

Free Worldwide Shipping

Standard shipping is provided free of charge to destinations we are able to serve.

Some watches may be shipped directly from the manufacturer, authorized distributor, or one of our fulfillment partners. This allows us to offer a wider selection of timepieces while ensuring that watches are supplied through authorized sources.

Availability and dispatch times may vary depending on the model and where the watch is located at the time of purchase.

If you would like to confirm current availability or expected dispatch time before ordering, please contact us at post@tourbillontimepieces.com.

Order Processing and Dispatch

Orders are processed after payment has been successfully completed and, where applicable, availability has been confirmed with the manufacturer or authorized supplier.

Certain watches may require additional handling time before dispatch, particularly limited-production, special-order, or manufacturer-fulfilled models.

If an unexpected delay occurs, we will contact you as soon as reasonably possible.

Tracking and Insurance

Watch shipments are normally sent using a tracked shipping service.

Shipments are insured where appropriate for the value and nature of the order. The carrier and shipping method may vary depending on the destination, value of the shipment, and location from which the watch is dispatched.

Tracking information will normally be provided once the shipment has been dispatched.

Prices, VAT, Duties and Import Taxes

For customers located in Norway, displayed prices include 25% Norwegian VAT where applicable.

For customers outside Norway, displayed prices do not include Norwegian VAT.

Depending on the destination country, the recipient may be required to pay local import VAT, customs duties, customs clearance fees, brokerage fees, or other taxes and charges imposed by local authorities or carriers.

Unless expressly stated otherwise at checkout, such charges are not included in the purchase price and are the responsibility of the recipient.

These charges are determined by the destination country and are outside the control of Tourbillon Timepieces.

We recommend that customers check the applicable import rules in their country before placing an order if they are uncertain about potential charges.

Delivery Times

Delivery times vary depending on:

The destination country
The location from which the watch is dispatched
The shipping carrier
Customs processing
Availability of the watch
Public holidays and other circumstances outside our control

Any delivery estimates provided are estimates only and are not guaranteed delivery dates unless expressly agreed in writing.

Customs Delays

International shipments may be subject to customs inspection or processing.

Tourbillon Timepieces cannot be held responsible for delays caused by customs authorities, import processing, carrier procedures, or other circumstances outside our reasonable control.

Customers are responsible for providing any information reasonably required by customs authorities or the shipping carrier in order to complete delivery.

Direct Manufacturer or Partner Fulfillment

Some products may be shipped directly to the customer by the manufacturer, authorized distributor, or another authorized fulfillment partner.

This does not affect your contractual relationship with Tourbillon Timepieces. Tourbillon Timepieces remains your point of contact regarding your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error in your shipping information.

Once an order has been dispatched, it may not be possible to change the delivery address.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Damaged Shipments

If a package appears damaged upon delivery, please document the condition of the package before opening it whenever possible.

If the watch or its contents have been damaged during transportation, contact us as soon as possible at post@tourbillontimepieces.com and include photographs of:

The outer packaging
The shipping label
The inner packaging
The watch and any visible damage

Please retain all packaging until the matter has been resolved.

Lost Shipments

If tracking indicates that a shipment has been lost or if delivery has been unreasonably delayed, please contact us.

We will work with the carrier or fulfillment partner to investigate the shipment.

Where a shipment is confirmed as lost, the matter will be handled in accordance with applicable law and the terms of the relevant shipping or insurance arrangement.

Contact

For questions regarding shipping, availability, delivery, VAT, import charges, or your order, please contact:

Tourbillon Timepieces
Email: post@tourbillontimepieces.com

Questions & Answers

Find answers to common questions regarding shipping, warranty, authenticity, and ownership. If you require further assistance, we are always happy to help.

Do you ship internationally?

Yes. We offer worldwide shipping through trusted international carriers. Shipping is included on most orders, and all shipments are fully insured and trackable from dispatch to delivery.

How long will it take to get my orders?

Delivery times vary depending on the model and availability. In-stock watches are typically dispatched within a few business days, while special-order or limited-edition pieces may require additional lead time. Please contact us for the most accurate delivery estimate.

Are customs duties and taxes included?

International customers may be responsible for import duties, taxes, and customs fees depending on their country's regulations. These charges are determined by local authorities and are not controlled by Tourbillon Timepieces.

Do watches with alligator straps require special import permits?

Some watches fitted with genuine alligator straps are subject to CITES (Convention on International Trade in Endangered Species) regulations. Depending on the destination country, additional import permits or documentation may be required before the watch can be imported.

Failure to comply with local CITES requirements may result in customs delays, additional charges, or the shipment being held by customs authorities. It is the customer's responsibility to verify and comply with all local import regulations.

Many of our watches can be supplied with an alternative non-alligator strap, which often simplifies the import process significantly. If you would prefer an alternative strap, please contact us before placing your order so that we can confirm availability and discuss suitable options.

What warranty is included?

All watches are covered by the manufacturer's warranty. Warranty periods vary by brand and model, and full details are included with each timepiece.

Are your watches authentic?

Absolutely. Tourbillon Timepieces is an authorized retailer for the brands we represent. Every watch is supplied directly from the manufacturer or authorized distribution channels and is delivered with all original documentation and warranty coverage.

Can you help me choose the right watch?

Of course. Whether you are purchasing your first luxury watch or expanding an existing collection, we are happy to provide personal guidance and recommendations based on your preferences and budget.

What is a tourbillon?

A tourbillon is one of the most celebrated complications in watchmaking. Originally developed to improve timekeeping accuracy, it has become a symbol of exceptional mechanical craftsmanship and haute horology.

Can I request additional photos or videos?

Yes. We are happy to provide additional photographs, videos, or information upon request. Simply contact us through the enquiry form on the product page.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Shipping included

Fully insured worldwide delivery with trusted international couriers.

Personal assistance

Dedicated support before and after your purchase.

Curated timepieces

Each watch is selected for its craftsmanship and character.

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