Contact information

Yes. We ship to supported destinations worldwide through trusted international carriers. Orders are tracked and insured. Any shipping charge applicable to your order is shown at checkout or confirmed before purchase.

Delivery times vary depending on the model and availability. In-stock watches are typically dispatched within a few business days, while special-order or limited-edition pieces may require additional lead time. Please contact us for the most accurate delivery estimate.

Taxes, import duties and customs charges depend on the destination and the terms shown at checkout. Unless a charge is expressly stated as included or collected by us, the recipient may be responsible for local import duties, taxes, customs fees or clearance charges imposed by the destination country.

Some watches fitted with genuine alligator straps are subject to CITES (Convention on International Trade in Endangered Species) regulations. Depending on the destination country, additional import permits or documentation may be required before the watch can be imported.

Failure to comply with local CITES requirements may result in customs delays, additional charges, or the shipment being held by customs authorities. It is the customer's responsibility to verify and comply with all local import regulations.

Many of our watches can be supplied with an alternative non-alligator strap, which often simplifies the import process significantly. If you would prefer an alternative strap, please contact us before placing your order so that we can confirm availability and discuss suitable options.

All watches are covered by the applicable manufacturer's warranty. Warranty periods vary by brand and model, and details are supplied with the timepiece. This warranty is in addition to any mandatory consumer rights that apply to your purchase.

Absolutely. Tourbillon Timepieces is an authorized retailer for the brands we represent. Every watch is supplied directly from the manufacturer or authorized distribution channels and is delivered with all original documentation and warranty coverage.

Of course. Whether you are purchasing your first luxury watch or expanding an existing collection, we are happy to provide personal guidance and recommendations based on your preferences and budget.

A tourbillon is one of the most celebrated complications in watchmaking. Originally developed to improve timekeeping accuracy, it has become a symbol of exceptional mechanical craftsmanship and haute horology.

Yes. We are happy to provide additional photographs, videos, or information upon request. Simply contact us through the enquiry form on the product page.